Privacy Policy

When you submit a booking enquiry or contact us through this website, we collect the details you provide: your full name, phone number, email address, travel dates, number of guests and any remarks or special requests you share with us.

We use your information solely to respond to your enquiry, confirm availability, share rates and offers, and process your reservation. Enquiries submitted through this website are securely passed to our reservations team via our CRM (Neodove) so we can follow up with you.

With your consent, we may occasionally share seasonal offers and resort updates on the contact details you provide.

We do not sell, rent or trade your personal information to third parties. Your details are shared only with the systems and team members required to handle your booking and stay.

We take reasonable measures to protect your personal information and retain it only for as long as needed to service your enquiry, booking and any legal or accounting requirements.

You may request access to, correction of, or deletion of your personal information at any time by messaging us on WhatsApp or writing to us at the resort address.

For any privacy-related questions, contact Excel Hotels & Resorts, Pawalgarh Road, Kotabagh, Ramnagar, Uttarakhand, or message us on WhatsApp using the chat button on this site.